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A MORI poll was conducted for all CICs to assess the effectiveness of the service. The study gave a detailed picture of customers' views of the Service and their level of satisfaction with the service provided.

• Over half of all those interviewed (56%) used the CICs for transport information.
  
• Tourist information was the second most popular reason for visiting an CIC. Four out of five people knew about CICs (85%).
  
• Three out of five knew Lancashire County Council was responsible for providing the CICs (61%).
  
• Four out of five people visited the Lancaster CIC (81%), Preston CIC (86%), Burnley CIC (94%) or Nelson CIC (85%) for transport information.
  
• Half of the visitors at the CICs in Ribble Valley (51%), Lytham (49%), and Morecambe (52%) visited for tourist information.
  
• Helpfulness of staff was positively commented on in all CICs.
  
• Overall satisfaction was 95%.

If you would like more information about the survey please use the feedback form.