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Welcome to the Library and Information Service web site

We are always keen to improve our service and listen to the views of the people we serve. Therefore if you have any comments relating to the Lancashire County Information Centres Network please do not hesitate to contact us with your ideas and suggestions, or if you would rather, please visit any Centre and complete one of our Comments, Compliments & Complaints forms.

Customer Survey - October 2004

As part of our ongoing commitment to Customer Care and responding to the needs of our customers, a survey was undertaken in October 2004 to ascertain the range and quality of the service we are providing. The nature of the survey provided management with information to help plan future developments, as well as questions regarding customer care and quality, and the results are shown below.

The customer care element of the survey comprised of the following questions:-

1. Did You Get The Information You Required?
2. Did You Find The Staff Helpful?
3. Would You Use The Service Again?
4. Would You Recommend The Service?

Compliments And Complaints

We encourage our customers to contact us and let us know not only where we are performing well, but also when we have not met our standards. We see this as an opportunity for the network to improve upon the service it provides and to put things right if they go wrong.  We view complaints as a valuable tool in ensuring we consistently meet the needs of our users and welcome any suggestions or changes which our users may make to enable us to constantly improve.

The following table shows the number of compliments and complaints received throughout the network for the past fourteen years (N.B.  The figure for 2004 is correct to September 2004)