Make a Complaint

• What is a Complaint?
• How do you make a Complaint?
• How are Complaints Investigated?
• Who are the County Council Complaints Officers?
• What do you do if Lancashire County Council cannot settle your Complaint?
• Which matters are not covered by the Complaints Procedure?
• Telephone Numbers

What is a Complaint?

We will investigate a complaint if it is one of the following:

• An expression of dissatisfaction about the standard of service.

• Action or lack of action by the County Council affecting an individual or group.

• An allegation that the County Council has failed to observe proper procedures.

• An allegation that there has been an unacceptable delay in dealing with a matter or about how an individual has been treated by a member of staff.