Make a Complaint

• What is a Complaint?
• How do you make a Complaint?
• How are Complaints Investigated?
• Who are the County Council Complaints Officers?
• What do you do if Lancashire County Council cannot settle your Complaint?
• Which matters are not covered by the Complaints Procedure?
• Telephone Numbers

How are Complaints Investigated?

The Complaints Procedure has two stages:

• Stage 1 - the Service Directorate investigates.

• Stage 2 - the complaint is considered by a Committee of the County Council.

We have adopted definitions and processes set out in the Lawrence Enquiry Report to deal with any complaints about race. For example, if a complainant believes that a cause of a complaint is racial, we will initially treat it as such.